Refund policy

Hero Pen India (A Unit of Arihant International)

Order Cancellation Policy

At Hero Pen India, we strive to provide you with the best shopping experience. If you wish to cancel an order, we are happy to assist you.

Order Cancellation Requests

  • You can cancel an order as long as it has not been shipped.
  • To cancel your order, please contact us as soon as possible using the contact details provided below.
  • Once we receive your cancellation request, we will process it and send you a confirmation email.

Refunds for Cancelled Orders

  • If you cancel your order before it has been shipped, we will issue a full refund to the original payment method.

How to Cancel Your Order

To cancel your order, please contact us immediately at heropenindia@gmail.com, along with Order Number and Reason for Cancellation

Changes to the Cancellation Policy

Hero Pen India (A Unit of Arihant International) reserves the right to update this Cancellation Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated. Please review this policy periodically for any updates.

Right of Cancellation

  • Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
  • If you wish to cancel your order, email us at heropenindia@gmail.com with details of your cancellation.
  • We regret that any personalized item cannot be refunded.

If you have already received the products, you must carefully repackage and return them to:

Arihant International

1st Floor, No.15- Arihant International,
Narayan Mudali Street, Sowcarpet
Chennai-600001
+91 9381010337

Important Return Responsibilities

  • It is the sender's responsibility to ensure we receive the products back.
  • We therefore recommend you send the goods via recorded delivery with a tracking number.
  • If the parcel goes missing, we will be unable to exchange or refund your order.
  • Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
  • We will credit the price of the cancelled products to you.

Returns & Refund Policy

We have a 2-day return policy after you receive the goods.

To be eligible for a return:

  • The item must be in the same condition that you received it.
  • The item must be unused.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Additional Return Conditions

To qualify for a return:

  • Fountain pens must be returned uninked and unfilled.
  • All original accessories, boxes, converters, cartridges, manuals, warranty cards and packaging materials must be included.
  • Inked, altered, modified or personalized products are not eligible for return.
  • Returns are subject to inspection and approval by Hero Pen India (a Unit of Hero Pen India).
  • Products showing signs of use beyond reasonable inspection may be refused.

Initiating a Return

In case of any mechanical failure, you may start a return by contacting us within 48 hours by E-mailing us at heropenindia@gmail.com

Please include:

  • Order Number
  • Reason for Return
  • Supporting photographs or videos where applicable

Once the request is received, the Hero Pen India Team may request further validation or documentation if required.

If your return is accepted, you may return the product to:

Arihant International
1st Floor, No.15- Arihant International,
Narayan Mudali Street, Sowcarpet
Chennai-600001
+91 9381010337

You can always contact us regarding return-related questions at:

Email: heropenindia@gmail.com

Customized Product Refund Policy

Please note that any orders for personalized or engraved pens are non-refundable once customization has been completed.

Since these products are specially made according to the customer's request, they cannot be resold or reused.

If a customer chooses to cancel an order after the engraving or personalization process has begun or has been completed, no refund will be issued.

We kindly request customers to review their customization details carefully before placing the order to avoid any inconvenience.

Damages and Issues

Please inspect your order immediately upon reception and contact us if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

This allows us to evaluate the issue and make it right.

Claim Reporting Timelines

Damage claims / Incorrect item claims / transit damage / non-delivery claims etc must be reported within 48 hours of delivery / expected delivery.

Claims submitted outside these timelines may not be eligible for resolution.

Ink Leakage & Transit Disclaimer

While every effort is made to package products securely:

  • Minor ink seepage, residue or packaging stains during transit may occasionally occur and may not indicate a product defect.
  • Minor cosmetic damage to external packaging during shipping may not qualify for replacement or refund.
  • Significant transit damage must be reported within 48 hours of delivery and supported by photographs.

Fountain Pen Nib & Writing Variation Disclaimer

Fountain pens are precision writing instruments and certain variations are considered normal characteristics rather than defects.

Customers acknowledge that:

  • Minor variations in ink flow, feedback, line width, smoothness and nib feel are normal.
  • Writing performance depends on the ink used, paper quality, writing pressure and writing angle.
  • Personal or subjective nib preferences do not constitute manufacturing defects.
  • Customers should thoroughly flush, ink and test the pen under normal writing conditions before reporting performance issues.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not restricted to Custom products, Personalized or engraved items, Special orders, Personal care goods, Hazardous materials, Flammable liquids, Gases etc.

Please contact us if you have questions regarding a specific item.

Unfortunately, we cannot accept returns on Sale items, Gift cards etc.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the replacement item.

Refund Process

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are generally processed within 10 business days after approval.
  • Banks, payment gateways and credit card companies may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact  -heropenindia@gmail.com

Refunds & Returns Summary

  • You may return any unopened item within 2 days of receiving it for a full refund.
  • We will refund your card once we have received and processed the item.
  • Refunds are not available on any personalized items.
  • If an item is faulty, you must notify us within 2 days of receipt.
  • The Courts at Chennai, Tamil Nadu shall have exclusive jurisdiction to hear disputes between us.

Incorrect Shipping Address Policy

Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Hero Pen India shall not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate addresses provided by the customer.
  • Parcels returned due to incorrect addresses may incur additional reshipping charges.
  • Original shipping charges may be non-refundable.
  • Any additional courier charges resulting from address errors shall be borne by the customer.

Pricing Error Policy

While listing products, we make every effort to ensure that all prices displayed on our website are accurate. However, errors may occasionally occur.

Refunds Due to Pricing Errors

  • If we discover an error in the price of products you have ordered, we will contact you as soon as possible.
  • You will have the option to either reconfirm the order at the correct price or cancel the order.
  • If we are unable to contact you, we may treat the order as cancelled.
  • If payment has already been received and the order is cancelled, a full refund will be issued to the original payment method.

Hero Pen India reserves the right to cancel, refuse or reconfirm orders affected by pricing errors.

Product Photography & Appearance Disclaimer

We strive to accurately represent our products through photographs and product descriptions.

However:

  • Actual colors may vary due to screen settings and display calibration.
  • Product appearance may vary due to lighting conditions during photography.
  • Minor batch-to-batch variations may occur.
  • Natural materials such as resin, ebonite and handcrafted components may exhibit inherent variations.

Such differences (including but not restricted to above) do not constitute defects.

Authenticity of Product Images

Many premium fountain pens utilize handmade or naturally finished materials.

Accordingly:

  • Handmade materials may vary from product photographs.
  • Patterns, textures, color distribution and finishes may naturally differ from images shown on the website.
  • Each pen may possess unique visual characteristics.

These natural variations are considered normal and are not grounds for return or replacement.

Contact Information

For cancellations, returns, warranty claims or general inquiries:

Hero Pen India (A Unit of Arihant International)

Email: heropenindia@gmail.com

Return Address:

Arihant International
1st Floor, No.15- Arihant International,
Narayan Mudali Street, Sowcarpet
Chennai-600001
+91 9381010337

Governing Law & Jurisdiction

This Refund, Return, Cancellation and Warranty Policy shall be governed by and construed in accordance with the laws of India.

The Courts at Chennai, Tamil Nadu shall have exclusive jurisdiction over any disputes arising out of or relating to purchases made from Hero Pen India.